Thank you very much for your reservation with us!!
We would like you to be as comfortable as possible so if you are not sure if you have the correct bedding please have a look: Accommodations
I would like to recommend that you to take a look at our Location, please keep in mind that we are not on the beach, we are located in a quiet area of Playa del Carmen with easy access to downtown and nearby attractions, on this link you can also see arrival information and bus timetables. We also have a friendly car rental company we work with if you need us to get you a quote.
If your reservation is for apartment infinito 102 you must come to the reception of our hotel first to check in and we will come with you to the apartment which is very close to the sea, If you book our transfer service or have whatsapp we can coordinate to meet you at the apartment. We can also provide you with coupons for 50% discount at mamitas beach club.
Our transfer prices (cheaper than if you buy them upon arrival), are as follow:
Shared shuttle/price per person 19 usd (round trip 36 usd) from 9 am until 7 pm.
Private vehicle for up to 4 people 53 usd (round trip 89 usd) // Return in private vehicle 35 usd
Private van for up to 8 people 68 usd (round trip 100 usd) Return only 45 usd
To be able to book the service we will need your flight details.
In Quintana Roo we will be one hour earlier than the rest of Mexico from 25th October 2016 until 3rd april 2017
You can see information on the tours that are available from the reception of the hotel with myself, Efrain, David, Marco or Elias, they can also be ordered in advance via e-mail.
I would like to mention that you can also purchase the entrances with a 10% discount and packages with up to a 35% discount for parks such as xcaret, Xelha, Xplor and Xenses at reception.
Or book online
We are not on the beach, as is shown on map upon booking our hotel. But we have an agreement with mamitas beach club and all our guests get a 50% discount on lounge chairs and shades on the beach area-ask for your coupon at reception.
We also have various discount coupons for restaurants at reception, please ask the staff
We also offer relaxing, holistic and deep tissue massages, among others for a very reasonable price: Massages
If you know your approximate time of arrival at the hotel and havn't told us yet please let us know, remember check in is from 2 pm, if the room is available before we are happy to give you an early check in, if not we can look after your baggage, but if for any reason you are delayed and think you may arrive after 12 midnight please let us know so we can organize someone to wait for you, this has an extra cost of 50 pesos an hour or fraction of
If you have chosen to stay at our studio with Balcony, an apartment or our apartment on the 5th avenue, when you arrive at reception, in a taxi or private car, please do not unload your luggage as the apartment is a little further up the road, (and the Fifth Avenue is downtown) one of our staff will come with you.
I would like to mention that we offer a 3% discount when the room is paid with cash (pesos/usd or Euros)
Any questions or doubts please don't hesitate to contact us at firstname.lastname@example.org
We will see you soon!